FAQ’s

Help / FAQs

What is the Energy Company Obligation (ECO)?

ECO is part of the Green Deal funding option which has been invested in by the ‘Big six’ Energy companies. They have committed to a fund of £1.3 billion per year and is available for most properties. Your Green Deal Assessor (GDA) will show you what ECO Grant you are entitled to as part of the Green Deal Assessment.

Why should I make my property more energy efficient?

A more energy efficient home uses less energy, therefore saving money on energy bills. You will also be helping to reduce carbon emissions and doing your bit for the environment.

Why should I replace my boiler?

If your boiler is over 10 years old you could be wasting up to half the gas you buy! Get it replaced by professionals. and make sure it’s A-Rated. See if you qualify for a FREE Boiler and Instasllation or Contact Us today for a Free estimate.

Is ECO a loan?

No. Any ECO funding used for your Green Deal Plan is a grant and does not need to be paid back. ECO is not available for all of the measures and sometimes will depend on certain eligibility criteria. If you have any questions please contact us on 01274 591129 however, as part of their job, your GDA must show you what ECO funding you qualify for during the assessment.

Do I have to pay for my free boiler to be installed?

No. Any ECO funding used for your free boiler also covers the installation of the boiler and the removal of you old one. You do not have to pay for anything..

How do i apply?

If you choose YGEL to carry out your Green Deal Assessment we will complete all of the applications and technical surveys, which may be required. All of our qualified GDAs are equipped with iPads with the full Green Deal Application software. This means that you can see exactly what is involved from the comfort of your home. There is no obligation or charge for this service.

Is it only for people receiving State Benefits?

No. There are three main parts of ECO and YGEL will ensure that you can access the correct ECO funding. Typical measures that anyone can apply for are those which are generally expensive or more specialised than standard improvements such as loft and cavity wall insulation. YGEL are concentrating in improving standards in those properties that are most in need of insulation. If your property has solid walls (i.e. no cavity) or is known as a System Build or ‘non-Traditional’ please get in contact.

What is Green Deal?

The Green Deal is an innovative financing mechanism that lets people pay for energy-efficiency improvements through savings on their energy bills. Green Deal was launched in January 2013 and applies to both the domestic and non-domestic sector. It replaces current policies such as the Carbon Emissions Reduction Target (CERT) and the Community Energy Saving Programme (CESP). to learn more click here

Is there a cap on the amount of Green Deal finance available?

The Green Deal is an innovative financing mechanism that lets people pay for energy-efficiency improvements through savings on their energy bills. Green Deal was launched in January 2013 and applies to both the domestic and non-domestic sector. It replaces current policies such as the Carbon Emissions Reduction Target (CERT) and the Community Energy Saving Programme (CESP). to learn more click here

Can customers on pre-payment meters take out a Green Deal Plan?

Yes. However, the current design of prepayment meters does not allow for the collection of the Green Deal payment as a standing charge, therefore the charge will be collected in the same way as arrears are collected. To learn more about Green Deal click here

Can customers who take out a Green Deal Plan still switch energy suppliers?

Yes, providing that the new supplier is participating in the Green Deal payment collection Scheme.. To learn more about Green Deal click here

To register your interest email: [email protected] or call 01274 591129

What does a condesing boiler do?

A condensing boiler is more efficient than older boilers by using less fuel and making the most of what is used. Older boilers may only use 60% or so of the fuel produced, whereas a condensing one can use more than 90%.

Is it possible for the external condensing pipe to freeze during the winter?

It can happen, but it is more likely to occur if there is a considerable amount of pipe work leading to the exterior of the property. Condensate that forms in the flue is sent back into the boiler. Excess condensate then goes out through a pipe to the outside of the property, and it is this that can freeze in cold weather.

However if it the pipe your boiler will stop working and flash a warning light. You might hear an odd gurgle from inside the boiler too. If this occurs you should call in a Gas Safe engineer to resolve the issue for you. Lagging the pipe with the appropriate material can prevent it from happening in the first place. Ask your engineer for advice on this.

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